Today The Dudley Group NHS Foundation Trust shared their joy at receiving a new rating of ‘Good’ for their services for children and young people from The Care Quality Commission (CQC).
Following an inspection of urgent and emergency services and services for children and young people at Russells Hall Hospital, in May and June, today the CQC shared their new rating confirming that the services for children and young services has moved from a rating of ‘Requires Improvement’ to ‘Good’.
When sharing their feedback, the CQC said that staff treated children and young people with compassion and kindness, respecting their privacy and dignity. The service planned care to meet the needs of local people and took account of the individual needs of children and young people in their care.
Furthermore, the leaders ran the service well, supporting their staff to develop their skills and it was clear staff had solid training in understanding how to protect children and young people, managing their safety well.
Whilst the rating for the Trust’s urgent and emergency services remained the same at ‘Requires Improvement’, the CQC highlighted that positive improvements had been made, such as ensuring waiting times were monitored to ensure people could access emergency services when needed and receive treatment within agreed timeframes.
Chief Executive at The Dudley Group, Diane Wake said, “We are really pleased that the Care Quality Commission has rated our children and young people service as Good following an inspection in May and June, moving up from the previous rating of ‘requires improvement’.
“This achievement is down to the commitment and determination of staff to improve care for young people and children using the service and we are pleased that the inspectors highlighted widespread improvement in the quality of care provided.
“Whist our urgent care and emergency services rating remained the same, we are confident that the planned works being made to transform our resus facilities, which begin next year, and the work we are doing to improve our safeguarding training for staff will be the appropriate action needed to improve this rating in the future.
“It’s pleasing to see that both reports also acknowledge overall how our staff are focused on providing the best possible care and are proactive in addressing health inequalities.”
The Trust announced in October that it has been successful in securing a £16.9m redevelopment bid to develop a new state of the art facility that will provide an enhanced resuscitation space that will revolutionise the care given at the Trust’s emergency department.
Furthermore, the build will also look to address improving ambulance offload times, a key priority for the Trust and Black Country system overall.
With the build beginning in Spring 2024, it is apparent that the new space will be a clear resolution to CQC feedback following the department’s recent inspection.