‘You said, we have’ is the way we publicise the actions we have taken to improve the patient experience, it highlights the impact patients have across the Trust.
We listen to what you tell us and aim to make changes as a result of these comments. We are regularly using the feedback we receive to continuously improve patient experience.
See below some examples of the changes we have done to respond to what you told us
| You said: | We have: |
|---|---|
| "Waiting times for medication are took long" | Installed a tracking board in the pharmacy waiting room to show patients their position in the queue |
| "Better communication while relative in hospital. Difficult to understand fully what is going on when you cannot visit, nurses and doctors need to take time to contact family" | Communication folders are now in use. Staff on C3 have attended a course in communications |
| "When I try to make an appointment, the phoneline consistently rings and nobody answers" | Appointment lines in Radiology have been upgraded with Direct Dial In (DDI) which means the phonelines will dial or show as engaged |
| "I want more support with mental health" | A safe room for Child and Adolescent Mental Health Services (CAMHS) on ward C2 has officially launched to support patients with mental health issues. |