The way we use patient data is changing: We aim to provide the highest quality care. To do this, we routinely collect information about you and the care you receive from us. Like other hospitals across England, we are changing how we share and use this data… Find out more

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Tell us what you think

We aim to improve the quality of care and service we provide. The Dudley Group NHS Foundation Trust’s number one strategic objective is to ‘deliver a great patient experience’. We are committed to actively engage and involve patients, their relatives and carers, listening to and acting on the information we receive to ensure we deliver a positive experience.

It’s really important for us to know your views so we can make our services better for the people who use them.

We hold a number of people panel events, including ‘Feedback Friday’ which is carried out at the end of every month so you can have your say on the care and treatment you received.

There are also plenty of ways for you to let us know what you think of our services below

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Let us know what you think

If you’ve had a positive experience at The Dudley Group NHS Foundation Trust or if you are happy with a member of staff, then please get in touch!

The service / staff members receive a copy of your feedback, so they know how much their hard work is appreciated.

Get in touch with our Patient Experience team:

If you have a concern that needs to be resolved you can

If our Patient Advice and Liaison Service (PALS) team haven’t been able to resolve your concern, you can make a formal complaint by:

  • Emailing the complaints team directly: dgft.complaints@nhs.net
  • Calling the complaints team on 01384 321035
  • Write to either the Complaints Department or Chief Executive at: Russells Hall Hospital, Dudley, West Midlands, DY1 2HQ

If you wish to obtain independent advice regarding your complaint, you have the option to contact the Independent Complaints Advocacy Service (VoiceAbility) on:

If you’d like to leave the Trust a review, you can do so via the NHS choices website using the links below

Please note your review must also be about a specific experience and not a general view of the NHS or the service as a whole.

Leave a review about Russells Hall Hospital

Leave a review about Corbett Outpatient Centre

Leave a review about Guest Outpatient Centre

Leave a review about Community Services