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Emergency Assessment Unit
This leaflet is for people who have visited our Emergency Department with an eye injury or problem.
There are many different types of eye injuries or problems people attend the Emergency Department with. The aim of this leaflet is to clarify the examination and treatment commonly completed for eye conditions/injuries, the symptom management most commonly required and the aftercare commonly organised or recommended. For information on specific injuries or problems consult your practitioner or access more information from: www.aop.uk-advice
You will have been examined by an Emergency Department practitioner following which you will then have:
To enable examination and treatment you may have had:
Figure 1 shows where to put the ointment in your eye.
In all eye injuries or illnesses you may experience increased pain/discomfort or irritation.
If you have been discharged from the Emergency Department,
Self-care as directed.
If you have any red flag symptoms (see above), seek same day review by an ophthalmologist (eye doctor) – attend Birmingham & Midland Eye Centre directly (address and contact details below).
If you have been discharged but still have mild persistent symptoms after five days
Seek review from the Minor Eye Conditions (MEC) Service, also known as Urgent Eyecare Service, held by Primary Eyecare.
This service is available at local optometrists who have had extra training to manage simple eye complaints (see below for how to get a MEC appointment).
If you have been referred to Russells Hall Urgent (Eye) Referral Clinic
The practitioner will make the referral electronically. The eye clinic will contact you by phone the next working day and schedule your follow up.
If you have any concerns whilst waiting for your appointment or you have not heard from them past midday the next working day, please contact them directly (see how below).
Minor Eye Conditions Service, also known as Urgent Eyecare Service
This is a free service run by Primary Eyecare.
Many optometrist shops have joined this scheme with extra skills to manage minor eye injuries and problems. You will receive an over-the-phone assessment and an appropriate appointment will be offered.
This service is available seven days per week, 9am – 8pm.
Access this service online: www.primaryeyecare.co.uk/find-a-practice/ – you will be directed to your most local service.
Alternatively, scan the QR code below for direct access to the online service.
Russells Hall Hospital Rapid Referral Eye Clinic
Located on Ground Floor, North Block, Russells Hall Hospital
Contact number: 01384 456111 ext 3633
Open: 9am – 4pm
Open for self-referral
City Hospital, Birmingham
Address: 76, Dudley Road, Birmingham, B18 7QH
Telephone: 0121 507 4440
Open: Monday – Friday, 8.30am – 7pm
Saturday, 9am – 7pm
Sunday, 9am – 6pm
(Bank Holidays may differ)
Access the Minor Eye Conditions Service, also known as the Urgent Eyecare Service.
There has been major invested in this service to assist you in avoiding busy Emergency Departments with eye injuries/illnesses. If the practitioner assesses that you need to be urgently reviewed by an Ophthalmic (eye) doctor, they can refer you to them directly.
This service is available seven days per week, 9am – 8pm.
Access this service online: www.primaryeyecare.co.uk/find-a-practice/ (you will be directed to your most local service.)
Alternatively, scan the QR code below for direct access to the online service.
If you have any questions, or if there is anything you do not understand about this leaflet, please contact:
The Emergency Department
Russells Hall Hospital switchboard number: 01384 456111
If you have any questions, or if there is anything you do not understand about this leaflet, please speak to one of our nurses. If you need help when you return home, please contact your GP.
If you have any feedback on this patient information leaflet, please email dgft.patient.information@nhs.net
This leaflet can be made available in large print, audio version and in other languages, please call 0800 073 0510.
Originator: Joanne Taylor Date reviewed: June 2022 Next review due: August 2026 Version: 2 DGH ref: DGH/PIL/01382.