Patient Advice and Liaison Services (PALS)

The Patient Advice and Liaison Service, known as PALS, helps the NHS listen to patients, their relatives, carers and friends. We aim to answer questions and resolve concerns as quickly as possible.

We know it can be a worrying and confusing time when you or someone you know is unwell. If you have concerns about your care, you can speak to any member of staff caring for you. However, if they cannot help you or you do not feel comfortable talking to them, you can contact the PALS team.

PALS can:

Provide you with information about the hospital or the NHS and help you with any other health-related enquiry
Help resolve concerns or problems
Provide information about the NHS complaints procedure and how to get independent help if you decide you may want to make a complaint
Inform you about how you can get more involved in your own healthcare and the NHS locally

Useful information

How to access the service

PALS Feedback Form

You can contact PALS by email at dgft.pals@nhs.net or you can write to

Patient Advice and Liaison Service (PALS)
Russells Hall Hospital
Dudley
West Midlands
DY1 2HQ

Privacy Notice: By submitting this form, you confirm that the data you have provided is accurate to the best of your knowledge. Your data will be processed in accordance with the Data Protection Act 2018 and UK GDPR in line with the Dudley Group NHS Foundation Trusts privacy policy, which can be accessed here.

When the service is available

Monday – Friday, 09:00 – 17:00

(0800) 073 0510

(01384) 244420