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Emergency Assessment Unit

Eye injury or problem

Patient Information Leaflet

 

Introduction

This leaflet is for people who have visited our Emergency Department with an eye injury or problem.

There are many different types of eye injuries or problems people attend the Emergency Department with. The aim of this leaflet is to clarify the examination and treatment commonly completed for eye conditions/injuries, the symptom management most commonly required and the aftercare commonly organised or recommended. For information on specific injuries or problems consult your practitioner or access more information from: www.aop.uk-advice

 

What consultation, examination and treatment will you likely have in the Emergency Department?

You will have been examined by an Emergency Department practitioner following which you will then have:

 

Commonly administered eye medication

To enable examination and treatment you may have had:

 

Medication commonly given to take home

 

How do I use the ‘to take home’ eye ointment?

Figure 1 shows where to put the ointment in your eye.

Figure 1 shows where to put the ointment in your eye.

 

How to manage any eye discomfort

In all eye injuries or illnesses you may experience increased pain/discomfort or irritation.

 

‘Red flag’ symptoms (symptoms suggesting complications may be occurring)

 

Follow up arrangements

If you have been discharged from the Emergency Department,

Self-care as directed.

If you have any red flag symptoms (see above), seek same day review by an ophthalmologist (eye doctor) – attend Birmingham & Midland Eye Centre directly (address and contact details below).

If you have been discharged but still have mild persistent symptoms after five days

Seek review from the Minor Eye Conditions (MEC) Service, also known as Urgent Eyecare Service, held by Primary Eyecare.

This service is available at local optometrists who have had extra training to manage simple eye complaints (see below for how to get a MEC appointment).

If you have been referred to Russells Hall Urgent (Eye) Referral Clinic

The practitioner will make the referral electronically. The eye clinic will contact you by phone the next working day and schedule your follow up.

If you have any concerns whilst waiting for your appointment or you have not heard from them past midday the next working day, please contact them directly (see how below).

 

Follow up services

Minor Eye Conditions Service, also known as Urgent Eyecare Service

This is a free service run by Primary Eyecare.

Many optometrist shops have joined this scheme with extra skills to manage minor eye injuries and problems. You will receive an      over-the-phone assessment and an appropriate appointment will be offered.

This service is available seven days per week, 9am – 8pm.

Access this service online: www.primaryeyecare.co.uk/find-a-practice/ – you will be directed to your most local service.

Alternatively, scan the QR code below for direct access to the online service.

QR code for direct access to the Primary Eyecare website.

 

Russells Hall Hospital Rapid Referral Eye Clinic

Located on Ground Floor, North Block, Russells Hall Hospital

Contact number: 01384 456111 ext 3633

Open: 9am – 4pm

 

Birmingham & Midland Eye Centre (BMEC)

Open for self-referral

City Hospital, Birmingham

Address: 76, Dudley Road, Birmingham, B18 7QH

Telephone: 0121 507 4440

Open: Monday – Friday, 8.30am – 7pm

Saturday, 9am – 7pm

Sunday, 9am – 6pm

(Bank Holidays may differ)

 

Where to access eye care in future

Access the Minor Eye Conditions Service, also known as the Urgent Eyecare Service.

There has been major invested in this service to assist you in avoiding busy Emergency Departments with eye injuries/illnesses. If the practitioner assesses that you need to be urgently reviewed by an Ophthalmic (eye) doctor, they can refer you to them directly.

This service is available seven days per week, 9am – 8pm.

Access this service online: www.primaryeyecare.co.uk/find-a-practice/ (you will be directed to your most local service.)

Alternatively, scan the QR code below for direct access to the online service.

QR code for direct access to the Primary Eyecare website.

 

Conditions that can be seen under the service include:

 

Can I find out more?

If you have any questions, or if there is anything you do not understand about this leaflet, please contact:

The Emergency Department

Russells Hall Hospital switchboard number: 01384 456111

 

If you have any questions, or if there is anything you do not understand about this leaflet, please speak to one of our nurses. If you need help when you return home, please contact your GP.

If you have any feedback on this patient information leaflet, please email dgft.patient.information@nhs.net

This leaflet can be made available in large print, audio version and in other languages, please call 0800 073 0510.

Originator: Joanne Taylor Date reviewed: June 2022 Next review due: August 2026 Version: 2 DGH ref: DGH/PIL/01382.