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How we’re doing

We aim to improve the quality of care and service we provide. The Dudley Group NHS Foundation Trust’s number one strategic objective is to ‘deliver a great patient experience’. We are committed to actively engage and involve patients, their relatives and carers, listening to and acting on the information we receive to ensure we deliver a positive experience.

We hold a number of people panel events, including ‘Feedback Friday’ which is carried out at the end of every month so you can have your say on the care and treatment you received.

 

Join Our Peoples Panel Event

 

Compliments:

If you’ve had a positive experience at The Dudley Group NHS Foundation Trust or if you are happy with a member of staff, then please get in touch with our Patient Experience team and send your compliment in!

The service / staff members receive a copy of your compliment so they know how much their hard work is appreciated.

Get in touch with our Patient Experience team:

Resolving a concern

  • You can speak to the members of staff who are caring for you or your relative
  • Email the Patient Advice and Liaison Service (PALS): dgft.pals@nhs.net
  • Call the Patient Advice and Liaison Service (PALS) on Freephone 0800 073 0510

Other ways to send your feedback:

 Email
Compliment: dgft.patientexperience@nhs.net
Concern: dgft.pals@nhs.net
Complaint: dgft.complaints@nhs.net
Phone
Compliment: 01384 244404
Concern: 0800 073 0510
Complaint: 01384 321035
 FFT – Friends and Family Test
 Friends and Family Test
NHS choices
NHS choices
Twitter
@DGFT_PTEX

 

Patient Experience Strategy:

The Patient Experience strategy is a two-year plan which builds on the work we have been undertaking with our patients, their relatives, and carers. We are committed to actively engaging and involving patients, their relatives, and carers to listen and act on the information we receive. This strategy will promote working together and will set out how we will do this to ensure maximum involvement and engagement.

You can view the whole of the Patient Experience Strategy by clicking the link: Patient Experience Strategy