Patient Experience is important to us. We want to make sure you feel connected to those you love, and we have a variety of different services available for you to use.
Letter to a loved one
During this very difficult time we have a dedicated ‘Family Support Service’ that aims to help you stay in touch with your relative during their inpatient stay. You can send a letter, message or photo to brighten your loved one’s day, to the below details.
How does this work?
To send a letter, photo or messages to a loved one please email firstname.lastname@example.org with your message, please remember to include the full name of the patient along with their date of birth and the ward (if known). This helps ensure that your message is delivered correctly.
Your letters and photos will then be printed out and delivered to them.
What if I don’t have email?
If you don’t have an email account or access to email, don’t worry, you can telephone the Family Support Service team on 0800 073 0510 or 01384 456111 ext. 3420 and they are happy to take your message over the phone. Please let us know what you would like to send, this will be printed out as a letter and delivered in the same way.
We offer a virtual visiting service. You can do this from the comfort of your own home. Virtual visiting is done on Skype.
Please speak to the ward to arrange a Skype call.
If you would like to send some virtual flowers to a loved one (laminated picture of flowers) please email email@example.com and include the full name of the patient, date of birth and the ward (if known).
Patient Property Drop Off
If you would like to drop something off for your loved one our volunteer service will ensure this is done for you. The service is available from 8am – 7pm daily. Please take your parcel to the main reception or telephone 01384 456111 ext. 2500
Please note we are unable to accept flowers, but we offer a virtual flower service (see above).